VED Automations is committed to customer satisfaction. Please read our refund policy carefully before making a purchase.
Due to the instant digital delivery nature of our products, all sales of digital goods (PDFs, Excel files, guides, templates, tools) are final and non-refundable once the files have been delivered to your email.
This policy exists because digital products cannot be "returned" once downloaded or accessed.
We will issue a full refund in the following situations:
- Duplicate payment: You were charged twice for the same order
- Non-delivery: Files were not delivered within 24 hours of payment and we are unable to resend them
- Wrong product delivered: You received files different from what you purchased
- Technical failure: A verified technical error on our platform caused the purchase to fail but payment was deducted
To request a refund, contact us within 7 days of purchase:
- Email: support@vedautomations.com
- WhatsApp: +91 93618 71446
Include your Order ID, Payment ID, and reason for the refund request. We will respond within 2 business days.
Approved refunds are processed within 5–7 business days. The amount will be credited to your original payment method. Bank processing times may vary.
For service-based engagements (AI automation, consulting, done-for-you services), refund terms are specified in the individual service agreement signed before commencement of work.